How to delete it
- Open Vantyx Flow and sign in.
- Open the menu and go to Settings.
- Scroll to the Account section at the bottom.
- Tap Delete Account.
- Read what will happen, type DELETE to confirm, and tap the button.
You are signed out and your sign-in stops working straight away. If your access is paused because a payment lapsed, the delete option is on that screen too, so you never have to pay to leave.
This cannot be undone
There is no recovery and no grace period. If you sign up again later with the same email, you start with a new, empty account.
What is deleted
- Your sign-in and password
- Your name, photo and phone number
- Your notifications, coaching history and unfinished drafts
- Your points balance and personal activity records
- Any institutions you had claimed go back to your agency’s pool
What your agency keeps
Some records created in Vantyx Flow belong to your agency, not to you personally. These are kept:
- Policies written for clients, and the clients’ own details
- Meetings held at institutions
- Notes left on an institution, so the next agent knows what happened there
Your name is removed from those records, which show Former agent afterwards. Where a policy was split with a colleague, their share stays exactly as it was.
Billing
Agents are never billed by us, so there is nothing to cancel. Once your account is deleted, you no longer count toward your agency’s bill from the next month.
If you can’t open the app
Write to privacy@vantyxsystem.com from the email address on the account. We will confirm it’s you and complete the request within 30 days.